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Privacy Policy

With this Privacy Policy (as of August 2026) we inform you about the processing of personal data in connection with our activities and operations, including our website under the domain name crestapalace.ch. In particular, we inform you for what purpose, how, and where we process which personal data. We also inform you about the rights of individuals whose data we process.

For individual or additional activities and operations, we may publish further privacy policies or other information on data protection.

We are subject to Swiss law and, where applicable, to foreign law, in particular that of the European Union (EU) with the European General Data Protection Regulation (GDPR).

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On 26 July 2000, the European Commission recognized that Swiss data protection law ensures an adequate level of protection. On 15 January 2024, the European Commission reaffirmed this adequacy decision.

 

1. Contact Addresses

Controller responsible for the processing of personal data:

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Cresta Palace Celerina AG
Via Maistra 75
7505 Celerina/Schlarigna
Switzerland

welcome@crestapalace.ch

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In individual cases, third parties may be responsible for the processing of personal data, or joint responsibility with third parties may exist.

 

1.1 Data Protection Officer or Data Protection Advisor

We have appointed the following data protection officer or advisor as a contact point for affected persons and authorities regarding inquiries related to data protection:

 

Sebastian Waldschmidt
Cresta Palace Celerina AG
Via Maistra 75
7505 Celerina/Schlarigna
Switzerland

office@crestapalace.ch

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1.2 EU / EEA Data Protection Representative (Art. 27 GDPR)

VGS Datenschutzpartner GmbH
Am Kaiserkai 69
20457 Hamburg
Germany

office@crestapalace.ch

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This representative serves as an additional contact point for data subjects and authorities in the European Union (EU) and the European Economic Area (EEA).

 

2. Terms and Legal Bases

2.1 Terms

Data Subject: A natural person whose personal data we process.

Personal Data: All information relating to an identified or identifiable natural person.

Special Categories of Personal Data: Data concerning trade union, political, religious, or ideological views and activities; data concerning health, intimate sphere, or racial or ethnic origin; genetic data; biometric data that uniquely identify a natural person; data concerning criminal or administrative sanctions or prosecutions; and data concerning measures of social assistance.

Processing: Any handling of personal data, regardless of the means and methods used, such as querying, matching, adapting, archiving, storing, reading, disclosing, obtaining, collecting, acquiring, deleting, making available, arranging, organizing, saving, modifying, distributing, linking, destroying, and using personal data.

European Economic Area (EEA): Member states of the European Union (EU) as well as the Principality of Liechtenstein, Iceland, and Norway.

 

2.2 Legal Bases

We process personal data in accordance with Swiss law, in particular the Federal Act on Data Protection (FADP) and the Ordinance on Data Protection (DPO).

Where and to the extent that the European General Data Protection Regulation (GDPR) is applicable, we process personal data in accordance with at least one of the following legal bases:

  • Art. 6(1)(b) GDPR for the processing of personal data necessary for the performance of a contract with the data subject as well as for pre-contractual measures.

  • Art. 6(1)(f) GDPR for the processing of personal data necessary to safeguard legitimate interests – including the legitimate interests of third parties – unless overridden by the fundamental rights and freedoms of the data subject. Such interests include, in particular, the sustainable, user-friendly, secure, and reliable conduct of our activities and operations, ensuring information security, preventing misuse, enforcing our own legal claims, and compliance with Swiss law.

  • Art. 6(1)(c) GDPR for the processing of personal data necessary for compliance with a legal obligation to which we are subject under applicable law of EEA member states.

  • Art. 6(1)(e) GDPR for the processing of personal data necessary for the performance of a task carried out in the public interest.

  • Art. 6(1)(a) GDPR for processing personal data based on the consent of the data subject.

  • Art. 6(1)(d) GDPR for processing personal data necessary to protect the vital interests of the data subject or another natural person.

  • Art. 9(2) et seq. GDPR for the processing of special categories of personal data, in particular based on the consent of the data subjects.

The European General Data Protection Regulation (GDPR) refers to the processing of personal data as the processing of personal data and the processing of special categories of personal data as the processing of special categories of personal data (Art. 9 GDPR).

 

3. Type, Scope, and Purpose of Processing of Personal Data

We process those personal data that are necessary to be able to carry out our activities and operations in a sustainable, user-friendly, secure, and reliable manner. The processed personal data may in particular fall into the categories of browser and device data, content data, communication data, metadata, usage data, master data including inventory and contact data, location data, transaction data, contract data, and payment data. Personal data may also include special categories of personal data.

We also process personal data that we receive from third parties, obtain from publicly accessible sources, or collect in the course of carrying out our activities and operations, insofar as such processing is permitted.

We process personal data, where necessary, with the consent of the data subjects. In many cases, however, we may process personal data without consent, for example to fulfill legal obligations or to safeguard overriding interests. We may also request the consent of the data subjects even if such consent is not required.

We process personal data for the duration required for the respective purpose. We anonymize or delete personal data in particular depending on statutory retention and limitation periods.

 

4. Disclosure of Personal Data

We may disclose personal data to third parties, have it processed by third parties, or process it jointly with third parties. Such third parties may include, for example, specialized providers whose services we use.

In particular, we may disclose personal data in the context of our activities and operations to banks and other financial service providers, authorities, educational and research institutions, consultants and lawyers, interest groups, IT service providers, cooperation partners, credit and business information agencies, logistics and shipping companies, marketing and advertising agencies, media, parent, sister and subsidiary companies, organizations and associations, social institutions, telecommunications companies, insurers, and payment service providers.

 

5. Communication

We process personal data in order to communicate with individuals as well as with authorities, organizations, and companies. In doing so, we process in particular data that a data subject provides to us when making contact, for example by letter or email. We may store such data in an address book or by comparable means.

Third parties who transmit data to us about other individuals are obliged to ensure data protection for those affected individuals independently. In particular, they must ensure that such data are accurate and may be transmitted lawfully.

We use selected services from suitable providers to enable and improve communication with individuals and other communication partners. With such services, we may also manage and otherwise process the data of the affected persons beyond direct communication.

 

6. Applications

We process personal data about applicants insofar as they are necessary to assess suitability for an employment relationship or for the subsequent execution of an employment contract. The required personal data arise in particular from the information requested, for example in the context of a job posting. We may publish job postings with the help of suitable third parties, for example in electronic and printed media or on job portals and platforms.

We also process those personal data that applicants voluntarily provide or publish, in particular as part of cover letters, CVs, and other application documents as well as from online profiles.

Where and to the extent that the General Data Protection Regulation (GDPR) applies, we process personal data about applicants in particular in accordance with Art. 9(2)(b) GDPR.

 

7. Data Security

We take appropriate technical and organizational measures to ensure data security appropriate to the respective risk. With our measures, we in particular ensure the confidentiality, availability, traceability, and integrity of the processed personal data, but cannot guarantee absolute data security.

Access to our website and our other digital presence is carried out using transport encryption (SSL/TLS, in particular with Hypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers warn against visiting a website without transport encryption.

Our digital communication is subject – as is generally the case with any digital communication – to mass surveillance without cause and suspicion by security authorities in Switzerland, the rest of Europe, the United States of America (USA), and other countries. We cannot directly influence the corresponding processing of personal data by intelligence services, police authorities, and other security agencies. Nor can we rule out that a data subject may be specifically monitored.

 

8. Personal Data Abroad

We generally process personal data in Switzerland and in the European Economic Area (EEA). However, we may also export or transfer personal data to other countries, in particular to process it there or have it processed there.

We may export personal data to all countries in the world and elsewhere in the universe, provided that the local law ensures adequate data protection according to the decision of the Swiss Federal Council and – where and to the extent that the General Data Protection Regulation (GDPR) applies – also according to the decision of the European Commission.

We may transfer personal data to countries whose law does not provide adequate data protection, provided that data protection is ensured for other reasons, in particular on the basis of standard data protection clauses or with other suitable safeguards. By way of exception, we may export personal data to countries without adequate or appropriate data protection if the specific data protection requirements are met, for example with the explicit consent of the affected individuals or in direct connection with the conclusion or execution of a contract. Upon request, we are happy to provide affected persons with information about any safeguards or provide a copy of any such safeguards.

 

9. Rights of Data Subjects

9.1 Data Protection Claims

We grant data subjects all claims in accordance with applicable law. Data subjects in particular have the following rights:

  • Access: Data subjects may request information on whether we process personal data about them and, if so, which personal data are involved. Data subjects also receive the information necessary to assert their data protection rights and to ensure transparency. This includes the processed personal data as such, but also, among other things, details on the purpose of processing, the duration of storage, any disclosure or transfer of data to other countries, and the origin of the personal data.

  • Rectification and Restriction: Data subjects may correct inaccurate personal data, complete incomplete data, and have the processing of their data restricted.

  • Possibility to Express Own Viewpoint and Human Review: In the case of decisions based solely on automated processing of personal data that have legal consequences for them or significantly affect them (automated individual decisions), data subjects may express their own viewpoint and request a review by a human being.

  • Erasure and Objection: Data subjects may request the erasure of personal data (“right to be forgotten”) and object to the processing of their data with effect for the future.

  • Data Portability: Data subjects may request the release of personal data or the transfer of their data to another controller.

 

We may defer, restrict, or refuse the exercise of the rights of data subjects within the legally permissible framework. We may inform data subjects of any conditions that must be met for the exercise of their data protection rights. For example, we may refuse access in whole or in part with reference to confidentiality obligations, overriding interests, or the protection of other persons. We may also refuse erasure of personal data, in particular with reference to statutory retention obligations, in whole or in part.

We may exceptionally provide for costs for the exercise of rights. We inform data subjects in advance of any such costs.

We are obliged to appropriately identify data subjects who request information or assert other rights. Data subjects are obliged to cooperate in this process.

 

9.2 Legal Remedies

Data subjects have the right to enforce their data protection claims in court or to file a report or complaint with a data protection supervisory authority.

The data protection supervisory authority for private controllers and federal bodies in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

European data protection supervisory authorities are organized as members of the European Data Protection Board (EDPB). In some member states of the European Economic Area (EEA), the data protection supervisory authorities are federally structured, particularly in Germany.

 

10. Use of the Website

10.1 Cookies

We may use cookies. Cookies – both our own cookies (first-party cookies) and cookies from third parties whose services we use (third-party cookies) – are data stored in the browser. Such stored data do not necessarily have to be limited to traditional cookies in text form.

Cookies may be stored in the browser temporarily as “session cookies” or for a certain period as so-called permanent cookies. “Session cookies” are automatically deleted when the browser is closed. Permanent cookies have a specific storage period. Cookies make it possible in particular to recognize a browser on the next visit to our website and thereby, for example, to measure the reach of our website. Permanent cookies may also be used, for example, for online marketing.

Cookies can be deactivated, restricted, or deleted at any time in the browser settings, either in whole or in part. Browser settings often also allow automated deletion and other management of cookies. Without cookies, our website may no longer be fully available. We request – at least insofar as required by applicable law – active explicit consent for the use of cookies.

For cookies used for performance and reach measurement or for advertising, a general objection (“opt-out”) is possible for numerous services via AdChoices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance), or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).

 

10.2 Logging

For each access to our website and our other digital presence, we may log at least the following details, provided they are transmitted to our digital infrastructure during such access: date and time including time zone, IP address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual subpage of our website accessed including amount of data transferred, last website accessed in the same browser window (referrer).

We log such information, which may also constitute personal data, in log files. The information is required to be able to provide our digital presence on a permanent, user-friendly, and reliable basis. The information is also required to ensure data security – including by third parties or with the help of third parties.

 

10.3 Tracking Pixels

We may embed tracking pixels in our digital presence. Tracking pixels are also known as web beacons. Tracking pixels – including those from third parties whose services we use – usually consist of small, invisible images or JavaScript scripts that are automatically retrieved when accessing our digital presence. With tracking pixels, at least the same information as with logging in log files can be collected.

 

11. Notifications and Communications

11.1 Performance and Reach Measurement

Notifications and communications may contain web links or tracking pixels that record whether an individual communication was opened and which web links were clicked. Such web links and tracking pixels may also capture usage of notifications and communications on a personal basis. We require this statistical recording of usage for performance and reach measurement in order to be able to send notifications and communications effectively, in a user-friendly, secure, and reliable manner, tailored to the needs and reading habits of the recipients.

 

11.2 Consent and Objection

You must generally consent to the use of your email address and other contact addresses, unless use is permissible for other legal reasons. For obtaining double-confirmed consent, we may use the “double opt-in” procedure. In this case, you will receive a communication with instructions for double confirmation. We may log obtained consents, including IP address and timestamp, for evidentiary and security purposes.

You may generally object at any time to receiving notifications and communications such as newsletters. With such an objection, you may simultaneously object to statistical recording of usage for performance and reach measurement. Required notifications and communications in connection with our activities and operations remain reserved.

 

11.3 Service Providers for Notifications and Communications

We send notifications and communications with the help of specialized service providers.

 

12. Social Media

We are present on social media platforms and other online platforms to communicate with interested persons and to inform about our activities and operations. In connection with such platforms, personal data may also be processed outside Switzerland and the European Economic Area (EEA).

The general terms and conditions (GTC), terms of use, privacy policies, and other provisions of the respective operators of such platforms also apply. These provisions in particular provide information on the rights of data subjects directly vis-à-vis the respective platform, including the right of access.

For our social media presence on Facebook, including so-called page insights, we are – insofar and to the extent that the General Data Protection Regulation (GDPR) applies – jointly responsible with Meta Platforms Ireland Limited (Ireland). Meta Platforms Ireland Limited is part of the Meta companies (including in the USA). Page insights provide information about how visitors interact with our Facebook presence. We use page insights to be able to provide our Facebook social media presence effectively and in a user-friendly manner.

Further information about the type, scope, and purpose of data processing, information about the rights of data subjects, and the contact details of Facebook as well as Facebook’s data protection officer can be found in the Facebook Privacy Policy. We have concluded the so-called “Controller Addendum” with Facebook and have in particular agreed that Facebook is responsible for ensuring the rights of data subjects. For the so-called page insights, the corresponding information can be found on the page “Information about Page Insights”, including “Information about Page Insights Data”.

 

13. Third-Party Services

We use services from specialized third parties to be able to carry out our activities and operations on a permanent, user-friendly, secure, and reliable basis. With such services, we can, among other things, embed functions and content into our website. For such embedding, the services used necessarily collect at least temporarily the IP addresses of users for technical reasons.

For necessary security-related, statistical, and technical purposes, third parties whose services we use may process data in connection with our activities and operations in an aggregated, anonymized, or pseudonymized form. This may include performance or usage data required to provide the respective service.

In particular, we use:

 

13.1 Digital Infrastructure

We use services from specialized third parties to obtain the digital infrastructure required in connection with our activities and operations. This includes, for example, hosting and storage services from selected providers.

In particular, we use:

 

13.2 Automation and Integration of Apps and Services

We use specialized platforms to integrate and connect existing apps and services from third parties. With such “no-code” platforms, we can also automate processes and activities with third-party apps and services.

In particular, we use:

 

13.3 Appointment Scheduling

We use services from specialized third parties to schedule appointments online, for example for meetings. In addition to this Privacy Policy, the directly visible terms of use and privacy policies of the services used also apply.

In particular, we use:

 

13.4 Audio and Video Conferences

We use specialized services for audio and video conferences to be able to communicate online. This allows us, for example, to hold virtual meetings or conduct online training and webinars. Participation in audio and video conferences is subject to the legal texts of the individual services such as privacy policies and terms of use.

Depending on the life situation, we recommend muting the microphone by default when participating in audio or video conferences and blurring the background or displaying a virtual background.

In particular, we use:

 

13.5 Online Collaboration

We use services from third parties to enable online collaboration. In addition to this Privacy Policy, the directly visible terms of use and privacy policies of the services used also apply.

In particular, we use:

 

13.6 Social Media Functions and Content

We use services and plugins from third parties in order to embed functions and content from social media platforms and to enable the sharing of content on social media platforms and through other channels.

In particular, we use:

 

13.7 Maps

We use services from third parties to embed maps into our website.

In particular, we use:

 

13.8 Digital Content

We use services from specialized third parties to embed digital content into our website. Digital content includes, in particular, images and videos, music, and podcasts.

In particular, we use:

 

13.9 E-Commerce

We operate e-commerce and use third-party services to successfully offer services, content, or goods.

 

13.10 Payments

We use specialized service providers to process payments securely and reliably. For payment processing, the legal texts of the individual providers apply in addition, such as general terms and conditions (GTC) or privacy policies.

In particular, we use:

 

13.11 Advertising

We make use of the option to display targeted advertising through third parties, such as social media platforms and search engines, for our activities and operations.

With such advertising, we aim to reach individuals who are already interested or may be interested in our activities and operations (remarketing and targeting). For this purpose, we may transmit corresponding – potentially including personal – data to third parties who enable such advertising. We may also determine whether our advertising is successful, i.e., whether it leads to visits to our website (conversion tracking).

Third parties with whom we advertise and with whom you are registered as a user may possibly assign the use of our website to your profile there.

In particular, we use:

 

14. Success and Reach Measurement

We seek to measure the success and reach of our activities and operations. In this context, we may also measure the effectiveness of third-party notices or check how different parts or versions of our digital presence are used (“A/B testing” method). Based on the results of success and reach measurement, we may, in particular, correct errors, strengthen popular content, or make improvements.

For success and reach measurement, in most cases the IP addresses of individual users are collected. In this case, IP addresses are generally truncated (“IP masking”) in order to follow the principle of data minimization through corresponding pseudonymization.

Cookies may be used for success and reach measurement, and user profiles may be created. Such user profiles may include, for example, the individual pages visited or content viewed on our digital presence, information on screen or browser window size, and the – at least approximate – location. In principle, any created user profiles are exclusively pseudonymized and are not used to identify individual users. Certain third-party services, with which users are registered, may possibly assign the use of our online offering to the respective user account or user profile at that service.

In particular, we use:

 

15. Video Surveillance

We use video surveillance to prevent crimes, to preserve evidence in case of crimes, to exercise and enforce our own legal claims, to defend against claims by others, and to exercise our house rights. This constitutes – insofar as and to the extent that the General Data Protection Regulation (GDPR) applies – overriding legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR, and in the case of special categories of personal data with reference to Art. 9 para. 2 lit. f GDPR.

We store recordings from our video surveillance for as long as they are required as evidence or for another stated purpose.

We may retain recordings from our video surveillance and transmit them to competent authorities such as courts or law enforcement authorities, insofar as such transmission is required for a stated purpose, in our other overriding legitimate interest, or on the basis of legal obligations.

 

16. Final Notes on the Privacy Policy

We created this privacy policy with the Privacy Policy Generator by Datenschutzpartner . The present privacy policy is an unofficial translation from the original German version.

We may update this privacy policy at any time. We will inform about updates in an appropriate form, in particular by publishing the current privacy policy on our website.

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